These terms of use (the "Terms") govern your access to and use of the Pandasana mobile application (the "App") and the services made available through it, including classes, pose scoring, accounts, leaderboards and subscriptions (together, the "Service").
The Service is operated by Telaris Technology Limited, a company registered in England and Wales (company number 17254762, registered office Flat 206, 8 Hawthorne Crescent, London SE10 9GQ), trading as "Pandasana" ("Pandasana", "we", "us", "our"), contactable at support@pandasana.app.
Please read these Terms carefully. By downloading, installing or using the App you agree to be bound by them. If you do not agree, do not use the App. Nothing in these Terms affects your statutory rights as a consumer.
In these Terms:
2.1 You must be capable of entering into a binding contract to accept these Terms. If you are under 18, you confirm that a parent or guardian has agreed to these Terms on your behalf.
2.2 You must be at least 13 years old to create an account (clause 6). The App may be used without an account at any age, in which case no personal data is transmitted to us (see our Privacy Policy).
2.3 Your use of the App is also subject to the Store's own terms of service, including Apple's standard Licensed Application End User License Agreement where applicable.
3.1 Pandasana is a yoga and movement practice game: guided, narrated classes with an animated coach and optional camera-based pose scoring.
3.2 The Service is a fitness and entertainment product. It does not provide, and must not be relied upon as, medical advice, physiotherapy, diagnosis or treatment. Pose scores measure visual similarity to a reference shape; they are game feedback and are not an assessment of safe or anatomically correct technique.
4.1 Yoga and exercise involve physical exertion and carry an inherent risk of injury. Before starting any exercise programme you should consult a doctor, in particular if you are pregnant, have an injury or medical condition, or have not exercised recently.
4.2 You must exercise within your own limits: work on a suitable surface with adequate clear space, stop immediately if you feel pain, dizziness or discomfort, and do not attempt poses beyond your ability.
4.3 You acknowledge that you participate in physical activity prompted by the Service voluntarily and at your own risk, save that nothing in this clause or these Terms excludes or limits our liability under clause 15.1.
5.1 We grant you a personal, revocable, non-exclusive, non-transferable licence to install and use the App on devices you own or control, for your personal, non-commercial use, subject to these Terms and the Store's usage rules.
5.2 The Service and all Content are owned by us or our licensors and are protected by intellectual property laws. Except as expressly permitted, you must not copy, modify, distribute, sell, rent, sub-license, publicly perform, or create derivative works from the Service or any Content, nor extract or reuse the audio narration or artwork outside the App.
5.3 You must not (except to the extent permitted by law that cannot be excluded) reverse engineer, decompile, disassemble or attempt to derive the source code of the App, nor circumvent any technical protection, including our score-validation and anti-cheat measures.
5.4 All rights not expressly granted are reserved.
6.1 An account is optional. It exists solely to enable leaderboards, public profiles and synchronised records of scored sessions. Every class feature works without one.
6.2 You are responsible for the accuracy of your account information and for all activity under your account. Notify us promptly at support@pandasana.app of any suspected unauthorised use.
6.3 Usernames must not be offensive, misleading, or infringe another person's rights (including impersonation and trade mark infringement). We may reset any username that, in our reasonable opinion, breaches this clause.
6.4 You may delete your account and associated data at any time in the App (Settings → Delete account & data) or by emailing us.
7.1 You must not:
7.2 We may remove leaderboard entries, reset scores, or suspend or restrict accounts we reasonably believe to be in breach of this clause 7, in accordance with clause 13.
8.1 You retain any rights you hold in your User Content. You grant us a non-exclusive, worldwide, royalty-free licence to host, display and reproduce your User Content solely for the purpose of operating the Service (for example, showing your username and scores on public leaderboards, where you have chosen to participate).
8.2 You warrant that your User Content does not infringe any third party's rights and is not unlawful, offensive or misleading.
9.1 Pandasana Pro is an optional paid tier available as an auto-renewing monthly or yearly subscription. Pricing is displayed in the App before purchase in your local currency.
9.2 Billing. Payment is collected by the Store, not by us. The subscription is charged to your Store account on confirmation of purchase.
9.3 Auto-renewal. Your subscription renews automatically for successive periods equal to the initial period unless you cancel at least 24 hours before the end of the current period. Your Store account is charged for renewal within 24 hours before the current period ends.
9.4 Cancelling. You can manage or cancel your subscription at any time in your device's subscription settings (on iOS: Settings → [your name] → Subscriptions). Cancellation takes effect at the end of the current billing period; you keep Pro access until then. Deleting the App or your Pandasana account does not cancel a subscription.
9.5 Free trials. Where offered, a free trial converts automatically to a paid subscription unless cancelled at least 24 hours before the trial ends. Trial eligibility is determined by the Store (ordinarily one introductory offer per Store account). Any unused portion of a trial is forfeited on purchase of a subscription.
9.6 Price changes. We may change subscription prices for future billing periods. The Store will notify you in accordance with its rules and, where required, seek your consent; if you do not agree to an increase you may cancel before it takes effect.
9.7 Prices include VAT and other applicable taxes where required by law.
10.1 Because purchases are made through the Store, refund requests are handled by the Store operator (Apple or Google) under its own policies, and any statutory cancellation ("cooling-off") rights you have in respect of a purchase are exercisable against the Store operator as the merchant of record.
10.2 Nothing in this clause affects your statutory rights, including your rights under the Consumer Rights Act 2015 in respect of digital content that is faulty or not as described.
11.1 The Service depends on third-party platforms and providers, including the Store, our hosting provider and our subscription-management provider. Their availability is outside our control.
11.2 If you use Sign in with Apple, your use of that feature is also subject to Apple's terms.
11.3 The App may contain links to external websites (for example, this website). We are not responsible for the content of external sites.
12.1 We do not guarantee that the Service, or any particular feature (including online features such as leaderboards), will always be available or uninterrupted. We may suspend online features for maintenance, security or operational reasons.
12.2 We may update the App and change or discontinue features from time to time, for example to reflect changes in law, technical requirements, or to improve the Service. We will give reasonable notice in the App of material adverse changes to features you have paid for and, where required by law, you may be entitled to cancel and receive a proportionate refund via the Store.
13.1 We may suspend or terminate your access to the Service or your account if you seriously or repeatedly breach these Terms, if we reasonably suspect fraud or score manipulation, or if we are required to do so by law. Where practicable we will give you prior notice and an opportunity to remedy the breach.
13.2 You may stop using the Service at any time. Clauses which by their nature should survive termination (including clauses 5, 8, 14, 15, 18 and 19) survive.
14.1 We will provide the Service with reasonable skill and care. Subject to that, and to clause 15.1, the Service is provided "as is" and we do not warrant that it will be error-free, that scoring will be accurate in all conditions (camera-based pose estimation is inherently approximate and affected by lighting, framing and clothing), or that it will meet your particular requirements.
15.1 Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited by law, including your statutory rights under the Consumer Rights Act 2015.
15.2 We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or that results from your breach of these Terms or misuse of the Service.
15.3 The Service is for private, non-commercial use. We are not liable to you for loss of profit, loss of business or business interruption.
15.4 If defective digital content that we have supplied damages a device or digital content belonging to you, and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation, as required by the Consumer Rights Act 2015.
15.5 Subject to clauses 15.1 to 15.4, our total liability to you in respect of all claims arising out of or in connection with the Service is limited to the greater of (a) the amounts you have paid for the Service in the 12 months preceding the event giving rise to the claim and (b) £100.
15.6 We are not responsible for delays or failures caused by events outside our reasonable control, provided we take reasonable steps to minimise the effect of such events.
Our processing of personal data in connection with the Service is described in our Privacy Policy, which forms part of these Terms by reference to the extent it describes our data practices.
17.1 We may amend these Terms from time to time, for example to reflect changes in law, new features, or changes to our business. The current version, with its effective date, is always published at pandasana.app/terms.
17.2 We will give reasonable advance notice in the App of material changes. If you do not accept a material change you should stop using the Service and may cancel any subscription as described in clause 9.4. Continued use after the effective date constitutes acceptance.
18.1 Entire agreement. These Terms, together with the documents referred to in them, constitute the entire agreement between you and us relating to the Service.
18.2 Severance. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force.
18.3 No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
18.4 Assignment. We may transfer our rights and obligations under these Terms to another organisation (for example, on a sale of the business); we will notify you and your rights under these Terms will not be prejudiced. You may not transfer your rights or obligations without our consent.
18.5 Third-party rights. Except for the Store operator, who may enforce provisions of these Terms relating to the Store, a person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce them.
19.1 These Terms are governed by the law of England and Wales. If you are a consumer resident elsewhere, you also benefit from any mandatory protections of the law of the country in which you live.
19.2 You may bring proceedings in the courts of England and Wales or, if you live in Scotland, Northern Ireland or an EU member state, in your local courts.
19.3 If you have a complaint, please contact us first at support@pandasana.app — most issues can be resolved quickly and informally.
Telaris Technology Limited, trading as Pandasana
Registered in England and Wales, company number 17254762
Registered office: Flat 206, 8 Hawthorne Crescent, London SE10 9GQ
Email: support@pandasana.app